Discount Taxi Privacy Policy

Our commitment to your privacy

Privacy Policy for Discount Taxi Sri Lanka

Effective date: 21 August 2025

Who we are

Discount Taxi Sri Lanka (“we”, “us”, “our”) operates the website https://discounttaxisrilanka.com. The service is operated by Trustker Company.

Scope

This Policy explains how we collect, use, disclose and safeguard personal information when you use our website, contact us (including via WhatsApp), or make a booking. It applies to online interactions with this site and our official channels.

Consent

By using our website and services, you agree to this Privacy Policy. Where required by law, we will obtain your consent (for example, for certain cookies or marketing messages).

Information we collect

We collect the following categories of information:

  • Booking details: name, contact number, email, pickup and drop-off locations, dates/times, passenger count, flight number, special requests.
  • Contact messages: your inquiries via forms, email, phone, or WhatsApp and any attachments you send.
  • Usage data & device info: IP address, browser type, pages viewed, and timestamps (used for security and analytics).
  • Driver coordination: for confirmed bookings, we may share passenger name, pickup details, and contact number with an assigned driver solely to complete the ride.

How we use your information

  • Provide and manage bookings and customer support.
  • Confirm rides, coordinate with assigned third-party drivers, and send trip updates.
  • Improve our website, services, and user experience.
  • Detect, prevent and address fraud or misuse.
  • Send important service messages (e.g., booking confirmations and changes). We do not send spam.

Legal bases we rely on

  • Contract: processing necessary to provide the service you requested.
  • Legitimate interests: site security, basic analytics, service improvement, and preventing fraud.
  • Consent: where required (e.g., certain cookies/marketing).

How we share information

We do not sell your personal data. We may share limited data with:

  • Assigned drivers/transport partners: to fulfil your confirmed booking (pickup name, contact, itinerary).
  • Service providers: secure hosting, analytics, email/communication tools, strictly under confidentiality and data-processing terms.
  • Authorities: when required by applicable law or to protect rights, safety, and security.

Data retention

Booking and invoice records are kept for as long as needed for service, legal, tax and accounting purposes. Enquiry messages are typically retained up to 12 months unless a booking is created or law requires longer.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure; we continually improve our controls.

Cookies & analytics

We use essential cookies for site functionality and may use basic analytics to understand site usage (page views, load times). You can control cookies in your browser settings. Blocking some cookies may impact site features.

International data transfers

Our hosting or service providers may operate globally. Where data is transferred internationally, we take steps to ensure an appropriate level of protection.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact info@discounttaxisrilanka.com. We aim to respond within 30 days.

Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, please contact us and we will promptly delete it.

Third-party links & messaging apps

Our site may include links to third-party websites or messaging platforms (e.g., WhatsApp) that we do not control. Their privacy practices are governed by their own policies. Please review those policies when you leave our site or use those apps.

Changes to this Policy

We may update this Policy to reflect changes in our practices or legal requirements. The “Effective date” above shows the latest version.

How to contact us

Privacy FAQs

Do you share my phone number with drivers?

Only after we confirm your booking, and solely to complete your pickup. We don’t sell or publish your number.

Can I delete my data after the trip?

Yes. Email us with your booking reference. We’ll remove non-essential records unless we must keep them for legal/tax reasons.

Do you use cookies?

We use essential cookies for functionality and basic analytics to improve performance. You can manage cookies in your browser.

How long do you keep booking information?

We retain booking and invoice data as required for service, tax and accounting; enquiries without bookings are usually kept up to 12 months.